Returns Policy
RETURNS POLICY – Kate’s Closet
Return window
You may request a return within 14 days of delivery.
Conditions for returns
Items must be:
- Unused and unworn
- In original packaging
- With all tags attached
Items that show signs of use cannot be returned.
Return process
- Contact us within 14 days of delivery
- Receive return instructions
- Ship item back to our return warehouse (China) at your own cost
- Use tracked shipping
Refunds
Once your return is received and inspected, refunds are processed within 14 days to your original payment method.
Important
- Return shipping costs are paid by the customer
- We are not responsible for lost return parcels
- Returns without approval are not accepted